Max Masure

Public Speaker

Community-centered Service Designer

DEI Consultant

Leadership coach

Author of “You (Don’t) Suck


They published a non-fiction book in 2022 where they share about their life as a trans person and their process of overcoming imposter syndrome: “You (Don’t) Suck: a workbook to overcome imposter syndrome”:


In the past 15 years, they worked as a UX Designer/Researcher with healthcare companies like Johnson & Johnson, FOLX Health, Monument, Octave, and Talkspace. They also worked with various industries like retail, finance, and civic tech with Nike, Goldman Sachs, Credit Suisse, Robinhood Blue Ridge Labs, Higher Ground, and the New Jersey Office of Innovation. Their work shifted when they started to live authentically as part of the LGBTQ community. They now incorporate Justice, Equity, Diversity, and Inclusion in their design and research work.

As part of their Justice, Diversity, Equity, and Inclusion work, they co-founded Argo Collective, a DEI training company, and the Service Design Network Organization’s Diversity, Equity, and Inclusion Advisory Board.

They believe in equity, community-centered design, and the liberation of underrepresented communities. They regularly speak on trans inclusion, imposter syndrome, ethics, and transformative culture.


Supporting Trans and Gender Non-conforming Folks (90-min)

These past years have been both challenging for many, and a turning point for underrepresented communities’ liberation. We play a critical role in influencing both local and global change through our work. So, where do we begin?

It is important to acknowledge that we will all approach our own personal journeys of rigorous self-awareness, proactive education, growth through active practice, and building our confidence in standing up for what is right differently. We encourage you to use this session as yet another, or maybe the first means to develop your perspective on diversity, equity, and inclusion.

We will build empathy and advocacy through interactive activities that engage with real-life human experiences, scenarios, and interactions. This workshop aims to empower individuals with definitions, scenarios, interactive activities, open discussion, and reflection to think through how we can each take personal accountability in supporting trans and gender non-conforming employees and customers.

Objective: To leave this session with tangible means to begin to practice trans inclusion.

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